Order Cancellations – MoroccanCulture

How can I cancel an order?

You can cancel your order directly from your order confirmation email within 1 hour of placing it.
Scroll down in the confirmation email to find the “Changed Your Mind?” section.

If it has been longer than 60 minutes, please email us at contact@moroccancultur.com and we’ll do our best to find an alternative solution.

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I accidentally canceled my order. Can I resume it?

If you’ve canceled your order but decide you’d like to receive it after all, the easiest way is to place a new order at checkout.
If you have questions, email us at contact@moroccancultur.com and we’ll be happy to help.

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I canceled my order, but I’m not sure it went through. Can you confirm?

If you canceled using the link in your order confirmation email, you will receive a cancellation confirmation email once it’s been processed.
If you did not receive this email, please contact us at contact@moroccancultur.com with your original order number so we can check.

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I don’t see the option to self-cancel. How can I cancel my order?

If your order includes a gift card or if you do not see the cancellation option in your confirmation email, please contact us as soon as possible at contact@moroccancultur.com, including your order number and details of your request.