Privacy policy

MOROCCANCULTURE – Privacy Policy

This Privacy Policy describes how MoroccanCulture, Inc. and its subsidiaries and affiliates (“MoroccanCulture,” “we,” “us,” and/or “our”) handle personal data we collect online (through our websites) and offline (through customer support channels, our retail locations, and in-person promotional activities). We call all of these the “Services.” This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your personal data.

INFORMATION WE COLLECT

We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

  • Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);

  • Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);

  • Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);

  • Information you provide us when you enter a competition or participate in a survey;

  • Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site;

  • Other information necessary to provide the Site, for example we may access your location if you give us your consent.

If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.

INFORMATION WE COLLECT BY AUTOMATED MEANS

When you visit our sites, interact with our communications, or visit our stores, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit information back to a web server.

We may also collect information about your online activities over time and across third-party websites.

The information we collect automatically may include:

  • URLs that refer visitors to our websites;

  • Search terms used to reach our websites;

  • Details about the emails we send, such as opens, clicks, and unsubscribes;

  • Details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information);

  • Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits, referral activity, and which emails you may have opened);

  • Information about activity in our stores, such as through closed circuit TVs for security monitoring or geofencing to identify traffic in our stores; and

  • Usage information (such as the number and frequency of visitors to our websites).

We may associate this information with your MoroccanCulture account if you have one, the device you use to connect to our Services, or email or social media accounts that you use to engage with MoroccanCulture.

For more information about how we use cookies check out our cookies policy.

HOW WE USE YOUR INFORMATION

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

  • To fulfil your order and maintain your online account.

  • To manage and respond to any queries or complaints to our customer service team.

  • To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.

  • To improve and maintain the Site, and monitor its usage.

  • For market research, e.g. we may contact you for feedback about our products.

  • To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.

  • For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

  • To comply with our legal and regulatory obligations.

WHO MAY HAVE ACCESS TO YOUR INFORMATION

Third-Party Service Providers: We may use third party service providers acting on MoroccanCulture’s behalf to perform some of the services described above. For example, we share certain information with service providers who assist with the processing of credit cards and payments, hosting, managing and servicing our data, distributing emails, conducting research and analysis, advertising, analytics, or administering certain services and features.

We only permit them to process your personal data for specified purposes and in accordance with our instructions and the provisions of this Policy and applicable law.

ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in mobile applications. They may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites and applications.

This information may be used by MoroccanCulture and others to:

  • Analyze and track data,

  • Determine the popularity of content,

  • Deliver advertising and content targeted to your interests,

  • Better understand your online activity.

YOUR RIGHTS AND CHOICES

  • You may review, update, or modify your account information at any time by logging into your MoroccanCulture account.

  • You may unsubscribe from promotional emails at any time by following the instructions included in those emails.

  • Most browsers allow you to manage or disable cookies.

CHILDREN

Our Services are not designed for children. If you have reason to believe that a child has provided personal data to us, please contact us.

INFORMATION SECURITY

We work hard to keep your data safe using technical, administrative, and physical controls. While no method is 100% secure, we use encryption (TLS) and other safeguards.

DATA TRANSFERS

MoroccanCulture is headquartered in the United States, with operations globally. We may transfer your personal data internationally, always ensuring that your data is protected by legal safeguards such as Standard Contractual Clauses or Privacy Shield compliance.

EUROPEAN RESIDENTS

If you are a European Resident, you have rights to access, correct, update, erase, or restrict processing of your personal data. You may also object to certain uses. To exercise these rights, email us at contact@moroccancultur.com.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have rights under the CCPA to request information about the data we collect and to request deletion. You may also opt out of targeted advertising. Requests can be made to privacy@moroccancultur.com or by calling +44 744 146 3481.

LINKS TO THIRD PARTIES

Our Services may contain links to third-party websites or features (e.g., Facebook, Google). We are not responsible for third-party privacy practices.

DATA RETENTION

We retain personal data only as long as necessary for business or legal reasons. Once no longer required, data is deleted or anonymized.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. If we do so, we will post the updated policy on our sites and indicate the revision date.

CONTACTING MOROCCANCULTURE

If you have questions about this policy, or need help exercising your privacy rights, please contact our Data Protection Officer:

ENAMED, LTD.
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Telephone: +44 744 146 3481
Email: contact@moroccancultur.com