Refund policy
Returns & Exchanges – Frequently Asked Questions
PLEASE FIND BELOW AN OVERVIEW OF OUR MOST FREQUENTLY ASKED QUESTIONS REGARDING THE RETURN POLICY. IS YOUR QUESTION NOT LISTED BELOW? FEEL FREE TO CONTACT US AT contact@moroccancultur.com.
How do I place a return or exchange?
We’re sorry you didn’t love your MoroccanCulture order. Please email us at contact@moroccancultur.com with your order number and the items you’d like to return or exchange, and we’ll take care of the rest.
Help! I can’t find my return slip.
No worries—MoroccanCulture packages do not include paper return slips. Simply email us at contact@moroccancultur.com and we’ll guide you through the return or exchange process.
What’s your return policy?
-
All returns must be requested within 30 days of receiving your order.
-
To start a return, email us at contact@moroccancultur.com with your order number.
-
Refunds will be issued to your original payment method once the return is processed.
-
Please note: original shipping charges are non-refundable.
How long does it take to process a return?
Refunds to credit cards typically take 5–10 business days to appear on your statement after we receive and process your return.
What should I do if I receive the wrong product?
If you received a product different from the one you ordered, we’re very sorry! Please contact us at contact@moroccancultur.com, and we’ll ensure you receive the correct item.
What’s your return process if I’m not happy with the product?
Yes, you may return your product within 30 days of receiving your order.
Packing Instructions:
-
Securely pack the items in a box.
-
Affix the mailing label clearly on the package, covering any previous address or barcode.
-
Use the return address provided in our instructions and affix the appropriate postage.
-
Drop the package at your nearest post office or shipping provider.
If you did not receive a return label, please email contact@moroccancultur.com.
What if my product is faulty?
If you have received a faulty item, please contact us at contact@moroccancultur.com before returning your order. This will allow us to help you with the returns procedure and find the most appropriate solution.
Important Note
If your order was not purchased directly through www.moroccancultur.com, please contact the retailer where you originally purchased the product, as their return policy will apply.